Transportation Responsibility Regardless of the destination of the equipment and the terms of sale, delivery is deemed to have been made upon receipt of the equipment by the carrier from our depots or supplier. The equipment is only insured on express instructions and insured at the Customer's expense. It is up to the Customer to carry out all checks in the presence of the driver, to make all reservations on the carrier's delivery slip upon arrival of the equipment and to carry out, if necessary, within 48 hours by registered letter with acknowledgment of receipt, any recourse against the carrier, we decline all responsibility. Shipping times The shipping time indicated in our offers, paper or email, is given as an indication and is most often respected. It runs from the (working) day +1 of receipt of the order amount. A delay cannot justify the cancellation of the order, nor give rise to compensation or penalties of any kind except in the case of express clauses accepted and confirmed by Introtec. Our shipping times are indicated for countries forming part of the common market (EU), shipping times for islands forming part of (EU) must be checked when ordering. Complaints and returns of equipment Our prior written agreement is imperative. The request must be made no later than fourteen calendar days following delivery using our withdrawal form or by registered mail. The material concerned must be standard and referenced on our online site and in force on the date of return. However, certain products which are the subject of specific information on our online site cannot be returned, exchanged or refunded depending on their nature and method of transport. Return transport costs remain the responsibility of the Customer. The returned equipment must be in perfect condition, without having been used, with all its accessories and documentation and in its original, unaltered packaging (or any other clean packaging guaranteeing the integrity of the product during transport operations). Insufficient packaging may result in our reception service refusing to accept the goods. Furthermore, it must be accompanied by a return slip issued by Introtec. Upon receipt and acceptance of the returned material, Introtec establishes a reimbursement using the same means as the customer to use. Orders for materials not listed on our online site cannot be canceled, for any reason whatsoever, once their order is in progress.