Terms of Sales

Validation of any order constitutes full and unreserved acceptance of our general conditions of sale.

Article 1 – Acceptance of the general conditions of sale

These general conditions of sale exclusively govern the commercial and contractual relations between the company Introtec and its Customers.

These general conditions of sale take precedence over any general conditions of purchase of the customer and more generally over all documents, even subsequent ones, issued by the customer. The customer declares to have read and accepts these general conditions of sale before placing his order. Validation of the order therefore constitutes full and unreserved acceptance of our general conditions of sale.

Article 2 – General

The sales contract is perfected after written acceptance in the form of order confirmation from us. Verbal commands are not valid. Unless proven otherwise, the data recorded by Introtec constitutes proof of all transactions. Introtec will be entitled to refuse execution of the order in the event of an ongoing payment dispute with the customer or during any changes in the legal or financial situation of the customer.

Article 3 – Applicable law and competent jurisdiction

Any possible dispute falls under the exclusive jurisdiction of the Brussels Commercial Court in French and Belgian law.

Article 4 – Price

All our prices are established ex-depot and are exclusive of VAT, tax or other costs such as customs, loading, unloading, quality control, etc., unless otherwise indicated. The flat-rate contribution to shipping and packaging costs or free shipping are specified in our quotes and/or orders. For all countries outside the common market (EU) and islands part of (EU) our prices can be corrected. Our prices are valid for goods that are in our stock. Our prices may be revised during special conditions such as a price increase by the manufacturer or supplier, natural disaster, demonstration, armed conflict, etc.

Article 5 – Payment terms

All our invoices are payable to Introtec. All purchases will be paid for before delivery.

Article 6 – Responsibility for transport

Regardless of the destination of the equipment and the terms of sale, delivery is deemed to have been made upon receipt of the equipment by the carrier from our depots or from the supplier. The equipment is only insured on express instructions and insured at the Customer's expense. It is up to the Customer to carry out all checks in the presence of the driver, to make all reservations on the carrier's delivery slip upon arrival of the equipment and to carry out, if necessary, within 48 hours by registered letter with acknowledgment of receipt, any recourse against the carrier. We decline all responsibility.

Article 7 – Shipping times

The shipping time indicated in our offers, paper or email, is given as an indication and is most often respected. It runs from the (working) day +1 of receipt of the order amount. A delay cannot justify the cancellation of the order nor give rise to compensation or penalties of any kind except in the case of express clauses accepted and confirmed by Introtec. Our shipping times are indicated for countries forming part of the common market (EU), shipping times for islands belonging to (EU) must be checked when ordering.

Article 8 – Force majeure

The parties cannot be held responsible for a failure to fulfill one of their obligations in the event of the occurrence of an event of force majeure as defined in the Civil Code. Force majeure includes in particular the following events: fires, interruption of computer and telecommunications systems, transport incidents or failures, strike, block out, ban or embargoes on imports or exports, natural disaster, armed conflict, etc.

Article 9 – Reservation of ownership clause

Any merchandise ordered and unpaid remains the property of Introtec until full payment. If a customer orders goods and payment takes more than 2 business days after ordering online, Introtec reserves the right to be able to sell that merchandise to another customer

Article 10 – Complaint and return of equipment

Our prior written agreement is imperative. The request must be made no later than fourteen calendar days following delivery using our withdrawal form or by registered mail. The material concerned must be standard and referenced on our online site and in force on the date of return. However, certain products subject to